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How to Efficiently Submit Feedback?
How to Efficiently Submit Feedback?
  • mini
  • 2024-07-23 05:07:33

If you need one-on-one assistance or want to provide feedback, please visit our support page. We welcome any new issues you may have and encourage direct communication with us.

Feedback Guidelines:

  • Please provide a detailed description of the issue as much as possible to help us pinpoint and resolve it better.
  • It is best to also provide: app version information, system version information, device model, and steps to reproduce the issue. If possible, providing a screen recording would be more helpful.
  • For specific video-related issues, providing the problematic video resources can expedite the issue resolution process.

Submitting Logs

Submitting device diagnostic logs can help us troubleshoot. Follow these steps to do so:

On Mac:

  1. Click on About VidHub in the menu bar -> Feedback Logs

On iPhone:

  1. Go to Settings -> About -> Feedback Logs

In case of a crash, follow these steps to send a crash report:

On Mac:

  1. Go to Launchpad -> Console -> select Crash Reports on the left -> find the crashed app -> right-click to display

On iPhone:

  1. Go to Settings -> Privacy & Security -> Analysis & Improvements -> Analytical Data -> find the crashed app

On Apple TV:

  1. Go to Settings -> General -> Privacy & Security -> Analytical Data -> find the crashed app

We hope the above information is helpful to you! If you need further assistance, feel free to contact us anytime.

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